We read every email. Most get replies in 2-5 days, corrections faster.
General Inquiries
Questions about our reviews? Product suggestions? Just want to argue about grind distribution?
Corrections and Feedback
Spotted an error? Disagree with a conclusion? Send the article URL and specifics. We fix mistakes.
Press and Media
Interview requests, media inquiries. Put "Press" in the subject line:
Business and Partnerships
We turn down most partnership pitches to stay independent. Subject line: "Partnership"
Review Samples
Manufacturers can send us gear. Free sample ≠ guaranteed coverage ≠ positive review. We've torn apart $3,000 machines we got for free. The PR teams know this.
Want to send something? Email first with product details. We'll tell you if it fits our calendar. If yes, we send shipping info. We disclose all samples in print.
Response Times
We're three people. General questions: 2-5 days. Corrections: 1-2 days. Press: 1-3 days. Partnerships: 1-2 weeks if we reply at all.
Urgent? Say so in the subject.